How to do a turnover properly
The order that saves time, and what guests notice most.
A turnover is not house cleaning. The place must look untouched by anybody — like nobody has ever been there.
Work in this order
1. Open the windows. First thing, every time. The place has to air while you work.
2. Strip everything. All beds, all towels, straight into a bag. Do this before anything else — it is the biggest single job and it makes the rooms usable.
3. Bins and dishes. Empty every bin, including bathrooms. Get the dishwasher going, or wash up now so it can dry while you work.
4. Bathrooms. Spray everything and leave it while you do something else — the products need time to work. Come back to it.
5. Kitchen. Surfaces, inside the microwave, the kettle, the fridge.
6. Make the beds. Fresh linen, tight corners. A bed is the first thing photographed.
7. Floors last. Always last, working out of each room towards the door.
8. The final look round. Stand in each doorway and look. Then check anything on the stock list is there.
What guests notice
Smell before anything. Hair in a bathroom — anywhere. Water marks on glasses. The shower door track. Cushions not put back the way they were.
Protect yourself
Film the walk-through when you arrive, before you touch anything. If somebody later says something was broken or missing, that video is the only thing that can speak for you. It is deleted after 30 days.
Photograph before you start and after you finish. Take the photos live, in the room — that is what makes them proof.